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Customer ServiceSHIPPING POLICY:Fabric – FREE shipping on all fabricDrapery Hardware - FREE Shipping* *Oversized items (6 ft or longer) are subject to an additional $10 charge. Pillow Inserts - $4.95 flat shipping fee, regardless of quantity ordered. Minimum quantity of 2 pillows per size/style ordered. We do not ship outside the continental U.S. MINIMUM PURCHASE POLICY:One yard minimum purchase on all fabricsTwo pillow minimum (per size/style) on all pillow inserts RETURNS:If your merchandise is defective, we will be happy to accept your return. If this happens, please contact us prior to shipping it back so that we can be watching for it.If you simply decide that you do not wish to keep the merchandise that you ordered, you must pay the shipping to return the item to us. Paris Hardware and Classical Elements hardware are subject to a 20% re-stocking fee. FAQ:Where will you ship?We will ship to any valid residential or commercial mailing address in the continental U.S. No PO boxes, please.How is my merchandise shipped?We offer ground shipping from UPS and USPS. We do not offer expedited shipping.How long will it take?We take pride in processing your order as quickly as possible. In most all cases you will receive your merchandise is 3 to 5 business days (often sooner!) Please allow an extra couple of days for hardware deliveries from Paris Texas Hardware and Classical Elements.What if I don’t receive my order?If you haven't received your order within five (5) business days, please contact us so that we can trace your package for you. Please allow 7 business days on Paris Texas and Classical Elements hardware before contacting us.For questions regarding merchandise or your order, please contact us at customerservice@fabricresource.com |